Customer Care Co-Ordinator

Welcome to Taylor Whitmore

We are proud to be in partnership with a prestigious company based on the outskirts of Ipswich (with parking) who are looking to recruit a talented Customer Care Co-ordinator to join their established team in Ipswich.

Firstly our client deal with the supply, storage and distribution of a very popular product in the hospitality industry - you won't be disappointed!  They are looking for an individual who has flair, natural passion and a desire to want a career within their business.  

You will be involved in the following duties and responsibilities:

• Speak to customers both new and old in a professional and warming manner
• Manage customer accounts to a level of excellence
• Deal with customer queries, check status's of orders
• Resolve and have the ability to deal with complex issues if and when they arrive
• Organise delivery/logistics
• Provide efficient updates to the customer
• Liaise with internal staff to ensure the customers order will be ready and dispatched on time
• Respond professionally to customer emails 
• Offer an all-round service of excellence
• Build strong and robust relationships with customers
• Ensure any financial information is correct/billing

For this role you will need to have the following:

• Experience in the hospitality industry OR a minimum of one years' business to business customer service experience
• Strong customer service ethics
• Desire to want a career
• Work to a meticulous level
• Confidence with communication at all levels
• Ability to construct business emails
• Good all-round IT 

Package:

• Monday to Friday 09.00 - 17.00
• Base salary plus annual bonus
• Birthday off
• House move off 
• Company pension
• Company product discount
• Private healthcare

Super role for anyone who loves customer care/account management.

Please call for further details or send in your CV ASAP - this role won't hang around for long!

We look forward to hearing from you soon.